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Common questions

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8 questions

Choose a product, set your size and options, and the price updates as you go. Upload your artwork (or add our design service), then check out. We'll email your order confirmation, then a proof to approve before anything is made.

Every product with online pricing has a live calculator. Choose your size, material and options and the price updates instantly. Delivery is added at checkout, and you always see the total before you pay.

Standard delivery takes 3 to 5 working days and next day delivery takes 1 working day, both counted from dispatch. Add the production time shown on the product page to get your total.

Shopfront and fascia signs, illuminated signs, window, wall and floor graphics, freestanding and directional signs, banners, flags and event signage, and point-of-sale displays.

Yes, on request. Tick professional installation at checkout and nothing is charged for it there. Our team will contact you after your order to discuss your site and confirm a price, and delivery is included with installation.

Many products let you enter your own width and height in millimetres, and the calculator shows the size range available. Items over 1.5m on a side need large-item delivery or collection.

PDF, AI, EPS, SVG, PNG, JPG and TIFF, up to 50MB per file. Vector files (PDF, AI, EPS or SVG) give the sharpest results for text and logos.

Our production HQ is at Unit 8 Mosley Rd, Trafford Park, Manchester M17 1HQ, and we deliver UK-wide.

Ordering

How do I place an order?

Choose a product, set your size and options, and the price updates as you go. Upload your artwork (or add our design service), then check out. We'll email your order confirmation, then a proof to approve before anything is made.

Do I need an account to order?

No, you can check out as a guest. An account lets you see your order history, reorder and download invoices.

Is there a minimum order?

There's no minimum quantity, so you can order a single sign. The smallest order we take is £10 plus VAT.

What if a product doesn't show a price?

Some products, such as neon signs and signtrays, are priced by our team. Add them to your basket for a quote, or send us the details on our quote page, and we'll email you a price, usually the same working day.

Can I mix priced items and quote items in one basket?

Yes. You pay for the priced items at checkout as normal, and we'll price the quote items and email you about them separately.

Can I get a quote for a bigger project?

Yes. Use our quote page to list everything you need and attach artwork if you have it. One request covers the whole list.

What is the project builder?

Answer a few quick questions about your project and we'll recommend signs for it, priced live as you configure each one. You can order them together, email yourself a link to come back to, or send the project to our team.

Can I order over the phone?

If you'd rather talk it through, call us on 0161 399 0695 and we'll help you get your order placed.

Can I cancel or change my order?

You can cancel for a full refund at any point before production begins. Once production has started, cancellation is at our discretion and may carry a charge for materials and labour already used, so get in touch as soon as you can.

Can I reorder something I bought before?

Yes. Sign in, open the order in your account and use the reorder button to add the same items to your basket.

Pricing & payment

How does online pricing work?

Every product with online pricing has a live calculator. Choose your size, material and options and the price updates instantly. Delivery is added at checkout, and you always see the total before you pay.

Do your prices include VAT?

Yes. Prices on the site include VAT at 20% unless stated otherwise.

Do you offer quantity discounts?

On many products the price per item drops as you order more. The calculator shows the saving as you change the quantity.

What payment methods do you accept?

We take major debit and credit cards, processed securely by Stripe. Your card details are handled by Stripe and never stored on our servers.

When do I pay?

Full payment is taken when you order. Quote items and large-item delivery are paid separately once we have priced them.

Can I use a discount code?

Yes. Enter it in the discount code box at checkout and the saving shows in your total before you pay.

Can I get a VAT invoice?

Yes. If you have an account, open the order and download the invoice. Otherwise, email info@libertysigns.co.uk with your order number.

Artwork & proofs

What file formats do you accept?

PDF, AI, EPS, SVG, PNG, JPG and TIFF, up to 50MB per file. Vector files (PDF, AI, EPS or SVG) give the sharpest results for text and logos.

What size should my artwork be?

Supply it at the finished size of your sign with 3mm bleed on every edge, and keep text and logos at least 5mm in from the edge. Your proof shows both guides.

I don't have artwork. Can you help?

Yes. On the product page choose artwork check and setup if you have a file that needs preparing, or design from scratch and we'll create it from your brief. The price is shown before you add it to your basket.

Can I order now and send my artwork later?

Yes. Choose to add artwork later and we'll hold production until it arrives. You can upload it from the track order page using your order number and email.

Do you check my artwork?

Yes, every file is checked by a real person before printing, free of charge.

Will I see a proof before you print?

Yes. We email you a link to your proof, and nothing is made until you've approved it.

How do I ask for changes to my proof?

Tap the proof where something needs changing to drop a pin, add a note, and send it. We'll email you a revised proof to check.

How do I approve my proof?

Check the spelling, sizes and colours carefully, type your name to sign it off and press approve. If your order has several items, you can approve them all at once.

How does artwork work on double-sided signs?

You choose same artwork on both sides (one file) or different artwork on each side (one file for the front and one for the back).

Will the colours match my screen exactly?

Screens show colour differently from print, so slight variation is normal. Pantone and RAL references are matched as closely as possible. If an exact match is critical, contact us before you order.

Production

How long does production take?

Each product shows its production time on its page. Most orders are dispatched in 1 to 3 working days, while some items, such as illuminated signs, take longer. Production starts once your proof is approved.

Where are your signs made?

Everything is made at our production HQ in Trafford Park, Manchester, and delivered right across the UK.

Can I get my order faster?

Choose next day delivery at checkout to speed up the delivery part. If you're working to a tight deadline, contact us before you order and we'll tell you what's possible.

How do I check on my order?

Use the track order page with your order number and the email you ordered with. It shows where your order is up to, and tracking once it's dispatched.

Delivery & collection

How long does delivery take?

Standard delivery takes 3 to 5 working days and next day delivery takes 1 working day, both counted from dispatch. Add the production time shown on the product page to get your total.

How much does delivery cost?

Standard delivery is £9.95, or free on orders of £150 or more including VAT. Next day delivery is £14.95. Very heavy orders go by pallet or multi-parcel from £49 (2 to 3 working days). You always see the price at checkout before you pay.

Do you deliver across the UK?

Yes. We make everything in Manchester and deliver UK-wide.

What happens with very large items?

Anything over 1.5m on a side is too big for our standard courier. Choose large-item delivery at checkout, pay for your order as normal, and we'll email you a delivery price to approve, usually within one working day. Nothing ships until you've confirmed it, and you can switch to collection or cancel for a full refund if it doesn't suit.

Can I collect my order?

Yes, collection is free. Choose collection from our workshop at checkout and we'll email you when your order is ready at Unit 8 Mosley Rd, Trafford Park, Manchester M17 1HQ.

Can I track my delivery?

Yes. We email you the tracking details as soon as your order is dispatched, and you can also check progress on the track order page.

What if my order arrives damaged?

Take photos and let us know, ideally within 48 hours, by emailing info@libertysigns.co.uk with your order number. We'll replace it or refund you in full.

Installation

Do you offer installation?

Yes, on request. Tick professional installation at checkout and nothing is charged for it there. Our team will contact you after your order to discuss your site and confirm a price, and delivery is included with installation.

Can I install signs myself?

Yes, many of our products need no specialist fitting, such as roller banners, PVC banners and pavement A-boards. If you are unsure about a fixed sign, ask us before you order.

Do I need planning permission for a sign?

Some signs, particularly illuminated ones, need advertisement consent from your local council. Check with your local planning authority before you order.

Products & materials

What types of signs do you make?

Shopfront and fascia signs, illuminated signs, window, wall and floor graphics, freestanding and directional signs, banners, flags and event signage, and point-of-sale displays.

Can I order a custom size?

Many products let you enter your own width and height in millimetres, and the calculator shows the size range available. Items over 1.5m on a side need large-item delivery or collection.

Do you make illuminated signs?

Yes. Fabric lightboxes can be priced and ordered online, and projecting lightboxes and neon signs are priced by our team on request.

What if I can't find what I need?

Send us the details on our quote page or get in touch. We'll let you know what we can make and come back with a price.

What is aluminium composite (ACM)?

It's two thin aluminium sheets bonded to a plastic core, used for our flat aluminium signs. It's light, rigid and weather resistant, which makes it a popular choice for outdoor signs.

What is Foamex?

Foamex is a lightweight PVC foam board, used for our flat Foamex signs. It's a good value choice for indoor signs and short-term outdoor use.

Returns & issues

Can I return my order?

Everything is made to your specification, so we can't accept returns or give refunds if you change your mind. This doesn't affect your statutory rights.

What if something is wrong with my order?

If it arrives damaged or faulty, doesn't match your approved proof, or we made a production error, we'll replace it or refund you in full. Email info@libertysigns.co.uk within 14 days of receiving it, with photos and your order number.

How long do refunds take?

Refunds go back to your original payment method, usually within 5 to 10 working days.

What if I spot a mistake after approving my proof?

Contact us straight away. Please check proofs carefully, because once approved we make exactly what's on them and can't take responsibility for errors that were visible on the proof.

How do I make a complaint?

Email info@libertysigns.co.uk or call 0161 399 0695. We aim to acknowledge complaints within two working days and resolve them as quickly as we can.

Account & contact

Where are you based?

Our production HQ is at Unit 8 Mosley Rd, Trafford Park, Manchester M17 1HQ, and we deliver UK-wide.

How do I contact you?

Call 0161 399 0695, email info@libertysigns.co.uk, message us on WhatsApp or use the contact form. We're open Monday to Friday 8:30 to 17:00 and Saturday 9:00 to 13:00, and we reply within one working day.